Policy changes to better support passengers

Following an extensive review of airline policies, we became concerned that some airlines were not complying with UK regulations surrounding passenger compensation for delayed or cancelled flights.

We are pleased to announce that these airlines will now offer passengers better support during disruption – agreeing to pay compensation for ordinary technical faults, process compensation claims dating back more than two years, and improve the quality of information they provide during disruptions.

In our role as consumer champion, we will continue to monitor the policies of airline operators and review their implementation to ensure compliance with the law.