Consultation on outcome-based regulation at Heathrow

This consultation sets out our latest thinking on how regulation of the quality of airport operation services provided by HAL can be improved by strengthening the link with consumer preferences and priorities.

We would like the regulatory regime to be responsive to the outcomes that consumers value. Developing the current output-based approach to service quality regulation such that it appropriately reflects outcome-based regulation (OBR) will contribute to delivering this objective.

The full consultation document is available as CAP 1476, and you can respond online or by email before the 27 January.