Alerts: ATOL

Here you can see all of our alerts. Select a category to see the relevant headlines, sorted by date, and click on one to read the full alert.

Consultation on CAA statutory charges 2018/19

We are currently consulting on our statutory charge proposals for 2018/19. For more information, and to submit comments, please view the consultation. All comments must be received before the consultation closes on 8 February 2018. SW2017/216

Important information for SkyWise app users

A new version of the SkyWise app is being released this week and will be available to download for Apple and Android devices. Please ensure that you have the option for ‘Automatic Downloads’ turned on in your device’s settings so that you can continue to receive notifications. Guidance for Apple devices Guidance for Android devices […]

Updated advice for brokers on the ATOL scheme

We’ve updated our advice to brokers on how different types of sales are affected by the ATOL Regulations. This replaces ATOL Policy and Regulations 2010/01. For more information, see our webpages on ATOL guidance for travel companies and tour operators. SW2017/012

Updated advice for airlines on the ATOL scheme

We’ve updated our advice to airlines on how different types of sales are affected by the ATOL Regulations. This replaces ATOL Policy and Regulations 2010/02. For more information, see our webpages on ATOL guidance for the trade. SW2017/011

Consumer Panel annual report 2016

The CAA Consumer Panel helps us to deliver regulation that positively promotes the interests of consumers. The Consumer Panel’s fourth annual report has now been published. It sets out their views on a wide range of issues including the CAA’s Strategic plan, regulation of airport charges at Heathrow, complaints and alternative dispute resolution, surface access to airports, […]

Consultation on CAA statutory charges 2017/18

We are currently consulting on our statutory charge proposals for 2017/18. For more information, and to submit comments, see consultations.caa.co.uk. All comments must be received before the consultation closes on 9 February 2017. SW2016/175

CAA statutory charges 2016-17 released

Updates to Official Record Series 5 – Scheme of Charges (excluding air display and low flying permission charges) have been released. These changes are to be implemented with effect from 1 June 2016. Along with this, CAP 1407 provides the CAA responses to the comments received from respondents to the CAA industry consultation concerning charging proposals to […]

Consultation on CAA charges

We’re currently consulting on proposed amendments to the CAA Schemes of Charges, which are planned to be effective as from 1 June 2016.

‘Justine Case’ to return in Pace Peace of Mind 2016

Our Pack Peace of Mind campaign, designed to boost consumers’ understanding of ATOL, will return in 2016 – this time making waves across national media, magazines, online and on social media. Launching just after Christmas, again the campaign will focus on educating families as they research and book their holidays. We urge members of the […]

CAA protects holidaymakers after travel company collapse

More than 2,000 holidaymakers are being assisted by the Air Travel Organisers’ Licensing (ATOL) protection scheme following the collapse of Exclusive Escapes, a specialist travel company based out of Surrey. The company had around 500 people abroad at the time, so the CAA has been in touch with hotels and airlines to ensure all their […]

ATOL protected bookings continue to rise

The number of ATOL protected bookings has risen for the third consecutive year as consumer understanding of the scheme rises. In the last year, the scheme has helped to support over 8,000 holidaymakers who were affected by any of the 15 ATOL holding travel companies who ceased trading during the year.

Pack peace of mind

Our 2015 ‘pack piece of mind’ campaign to raise awareness of ATOL protection reached a potential TV audience of 23 million adults, and more holidaymakers than ever are now financially protecting their holiday abroad. The campaign was family-focused and aimed to encourage households to look beyond the price and check their holiday is ATOL protected […]