Air travel concerns for disabled passengers

Passengers with a disability or reduced mobility are significantly less likely to fly than those without dye to concerns about access, although those who have flown in the last 12 months consider themselves ‘confident flyers’ and are pleased with the level of special assistance they are provided.

This research will help to inform our evidence-based approach to regulation, and will be used to develop our work in the near future, especially ensuring information on special assistance provided by airlines and airports is comprehensive, clear, and easy to access and arrange.